Return service for spare parts supplier Rossko
Every day, Rossko supplies its clients with over 100,000 parts.
Sometimes the delivered parts require returns.
27
years in the auto parts supply market
70 000
Service Stations
1 500 000
parts in the catalog
The return process in the auto repair business is more complex than in the consumer sector. Both the client and the provider have to manage numerous parameters.
Research and Analytics
We have analyzed the return process and developed a return parts interface integrated into the main order management service of Rossko.
Logic has been considered
We've designed a user-friendly return form offering various options for submission and explaining how the process works.
Return Forms
The new process includes the ability to search for a car by VIN number, a simple selection of the return method, and a convenient contact form for reaching Rossko managers.
Results
Implementing the new return service has reduced errors in processing, and streamlined processes have shortened the response time.
